How to merge duplicate child accounts

Question

how do I merge a child that was entered twice.

Answer 1

goto administration > Options > Admin > Combine W/ Same Name 1 Account, enter account number

it will merge students of that account with identical info, if it didn't merge the child double check that the DOB and name are the same.

 

Comments

After confirming that the name and Dob are exactly the same. I still keep getting the following error.

Error: could not update; currently locked.

Error number:3218

Module: FrmAdmin - Line number 2971

 

Please advise.

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The message is telling you that one of the records is locked by a different user. You have 2 options, or have everyone log out, or wait and merge it at a later time. If you are yourself in the account, try first closing your application to unlock the record.

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That worked. Thanks.